Respecting your privacy and the law
The privacy of your personal information has always
been important to us at 'addemup.com.au'.
We are committed to respecting your right to
privacy and protecting your personal information.
We are bound by the National Privacy Principles in the
Privacy Act 1988 (Commonwealth) and any relevant
Health Privacy Principles under State legislation,
as well as other applicable laws and codes affecting
your personal information. Our staff are trained to
respect your privacy in accordance with our standards,
policies and procedures.
personal information. It also describes generally
the sorts of personal information held and for what purposes,
and how that information is collected, held, used
whether at one of our branches, through our call centres,
via our websites or an advisor. However, depending on the
Group organisation with which you deal, further privacy
information may apply in addition to the matters discussed
We encourage you to check our websites regularly
Collecting your personal information
If you are acquiring or have acquired a product or
service from our organisation, we will collect and
hold your personal information for the purposes of:
providing you with the relevant product or service
(including assessing your application and identifying you)
managing and administering the product or service
protecting against fraud.
The information collected may include your name,
postal or email address, date of birth, financial details,
tax file number, health information or other information
the organisation considers necessary.
We will, if it is reasonable or practicable to do so,
collect your personal information from you. This may
happen when you fill out a product or service application
or an administrative form (eg. a change of address form)
or when you give us personal information over the telephone
or counter, or through a Group organisation's website.
In certain cases we collect your personal information
from third parties. For example, we may need to collect
personal information from a credit reporting agency, your
representative (such as a legal adviser), your financial
adviser, your employer or publicly available sources of
information or any of the other organisations identified.
Marketing our products and services
We may use or disclose your personal information to let you
know about, and develop, products and services from across
the Group that might better serve your financial, e-commerce
and lifestyle needs or promotions or other opportunities in
which you may be interested. For example, we may do this after
an initial marketing contact. You can contact us at any time
if you no longer wish us to do so (see "Contact Us" below).
Keeping your personal information accurate and up-to-date
We aim to make sure that the personal information we
collect, use or disclose is accurate,
complete and up-to-date. We will take reasonable steps to
make sure this is the case. This way we can provide you with
If you believe your personal information is not accurate,
complete or up to date, please contact us (see "Contact Us" below).
Protecting your personal information
We store information in different ways, including in paper and
electronic form. The security of your personal information is
important to us and we take reasonable steps to protect it from
misuse and loss and unauthorised access, modification or
disclosure. Some of the ways we do this are:
- confidentiality requirements for our employees
- document storage security policies
- security measures for systems access
- providing a discreet environment for confidential discussions
- only allowing access to personal information where the individual seeking access
has satisfied our identification requirements
- access control for our buildings
- the security measures described below under "Our Websites "
We take care to ensure that the personal information
you give us on our websites is protected.
For example, our websites have electronic security systems
in place, including the use of firewalls and data encryption.
Depending on the Group organisation with which you deal, user
identifiers, passwords or other access codes may also be used
to control access to your personal information.
Please refer to the website of those Group organisations with
which you transact electronically for more information on our
website specific privacy and security procedures.
Links to other sites
You may be able to access external websites by
clicking on links we have provided.
Those other websites are not subject to our privacy standards,
policies and procedures. You will need to contact or review
those websites directly to ascertain their privacy standards,
policies and procedures.
Gaining access to your personal information
You can gain access to your personal information. This is subject to some exceptions allowed by law.
Factors affecting a right to access include:
access would pose a serious threat to the life or health of any individual
access would have an unreasonable impact on the privacy of others
a frivolous or vexatious request
the information relates to a commercially sensitive decision making process
access would be unlawful
access would prejudice enforcement activities relating to criminal activities and other
breaches of law, public revenue, a security function or negotiations with you
legal dispute resolution proceedings
where a third party has given us health information about you in confidence
denying access is required or authorised by or under law
We will give you reasons if we deny access.
Contact us to get a form requesting access (see "Contact Us" below).
In some cases we may be able to deal with your request
over the telephone or over a counter.
Dealing with us anonymously
You can deal with us anonymously where it is lawful
and practicable to do so. For example, if you inquire
about our marketing program rates you do not need to
provide your personal details.
Your sensitive information
Without your consent we will not collect information
about you that reveals your racial or ethnic origin,
political opinions, religious or philosophical beliefs or
affiliations, membership of a professional or trade
association, membership of a trade union, details of health,
disability, sexual orientation, or criminal record.
This is subject to some exceptions including:
the collection is required by law
when the information is necessary for the
establishment, exercise or defence of a legal claim.
Resolving your privacy issues
For further information please 'contact us'.